Shipping policy

Effective Date: 24 July 2026

At HAZE Eyewear, we are committed to delivering your order safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our website.

Shipping Area

HAZE Eyewear currently ships within the Hashemite Kingdom of Jordan only.

We do not currently offer international shipping.

If international shipping becomes available in the future, this policy will be updated accordingly.

Order Processing

Orders are processed after successful payment confirmation.

Orders are typically processed within 1–2 business days.

Orders placed on Fridays, Saturdays, public holidays, or other non-business days will be processed on the next business day.

Processing time refers to the time required to prepare your order for shipment and does not include delivery time.

Delivery

Once your order has been shipped, delivery is carried out by our delivery partner.

Estimated delivery times may vary depending on your location within Jordan and operational conditions.

While we aim to deliver orders as quickly as possible, delivery dates are estimates only and are not guaranteed.

Shipping Charges

Shipping charges are clearly displayed during checkout before payment is completed.

By completing your purchase, you acknowledge and accept the applicable shipping charges shown at checkout.

Order Tracking

Where available, tracking information will be provided after your order has been dispatched.

Customers are responsible for ensuring that the shipping information provided during checkout is accurate and complete.

HAZE is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Failed Deliveries

If a delivery cannot be completed because:

  • the recipient is unavailable
  • the shipping address is incorrect or incomplete
  • the customer cannot be contacted

additional delivery attempts or re-delivery charges may apply.

If an order is returned to HAZE due to an unsuccessful delivery, we will contact you to arrange re-delivery. Any additional shipping costs may be the responsibility of the customer.

Delivery Delays

Although we strive to meet estimated delivery times, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

  • Public holidays
  • Severe weather
  • Road closures
  • Courier delays
  • Government restrictions
  • Force majeure events

HAZE shall not be liable for delays caused by such circumstances.

Damaged or Missing Deliveries

If your order arrives damaged, defective, or incomplete, please contact us within 7 calendar days of delivery.

To assist with your request, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging, where applicable

We will review your request and, where appropriate, arrange a replacement or refund in accordance with our Refund Policy.

Ownership and Risk

Ownership of the products passes to you once full payment has been received and the products have been delivered to the shipping address provided in your order.

The risk of loss or damage passes to you upon successful delivery.

Changes to This Shipping Policy

HAZE reserves the right to update or modify this Shipping Policy at any time.

Any changes will become effective upon publication on this website.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Mohammad Obeidat Sunglasses Establishment

(Arabic: مؤسسة محمد عبيدات للنظارات الشمسية)

Registered Address:

Khalda, Next to Hamshari Mosque

Amman, Jordan

Email: info@hazeyewear.com

Phone: +962 79 510 1058