Refund policy
Effective Date: 24 July 2026
At HAZE Eyewear, we are committed to delivering premium-quality products. If you are not completely satisfied with your purchase, please review our Refund Policy below.
This Refund Policy applies to purchases made directly through the HAZE website.
Return Eligibility
You may request a return within 14 calendar days of receiving your order.
To be eligible for a return, the product must:
- Be unused and unworn
- Be in its original condition
- Be returned in its original packaging
- Include all accessories, protective cases, cleaning cloths, tags, and any promotional items received with the order
- Not show signs of damage caused by misuse, negligence, or improper handling
HAZE reserves the right to inspect all returned items before approving a refund.
Non-Returnable Items
Returns or refunds will not be accepted for:
- Products that have been used or worn
- Products damaged after delivery due to misuse, accidents, or improper care
- Products returned without their original packaging or accessories
- Clearance, sale, promotional, or discounted items marked as non-returnable
- Customized or made-to-order products, including prescription or custom-fitted lenses, if offered
- Gift cards, if applicable
Damaged or Incorrect Orders
If you receive:
- A damaged product
- A defective product
- The wrong item
please contact us within 7 calendar days of delivery.
To help us process your request quickly, please provide:
- Your order number
- A description of the issue
- Clear photographs showing the product and packaging
If your claim is approved, we will arrange a replacement or issue a refund, as appropriate.
How to Request a Return
To request a return, please contact us before sending the product back.
Email: info@hazeyewear.com
Phone: +962 79 510 1058
Please include:
- Your order number
- Your full name
- The reason for your return
Returns sent without prior approval may not be accepted.
Return Shipping
Unless the return is due to:
- A defective product
- A damaged product
- An incorrect item supplied by HAZE
the customer is responsible for the cost of returning the product.
We recommend using a trackable shipping service, as HAZE is not responsible for returned items lost or damaged during transit.
Inspection and Approval
Once your returned product is received, it will be inspected to verify that it meets the eligibility requirements outlined in this policy.
If the return is approved, you will receive confirmation by email.
If the return is not approved, we will notify you of the reason and arrange for the product to be returned to you where applicable.
Refund Processing
Approved refunds will be issued using the original payment method used to place the order.
Refunds are typically processed within 7–14 business days after the returned product has been inspected and approved.
The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.
Shipping Charges
Original shipping charges are non-refundable, except where:
- The wrong product was delivered
- The product arrived damaged
- The product is confirmed to be defective
Order Cancellations
Orders may be cancelled before they have been shipped.
Once an order has been dispatched, it cannot be cancelled and will instead be subject to this Refund Policy.
Please refer to our Cancellation Policy for additional information.
Consumer Rights
Nothing in this Refund Policy limits or excludes any rights that you may have under the applicable laws of the Hashemite Kingdom of Jordan.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Mohammad Obeidat Sunglasses Establishment
(Arabic: مؤسسة محمد عبيدات للنظارات الشمسية)
Address:
Khalda, Next to Hamshari Mosque
Amman, Jordan
Email: info@hazeyewear.com
Phone: +962 79 510 1058